Irwin, Sargent & Lowes Limited (ISL Insurance Brokers) is currently recruiting for a full time Personal Lines Insurance Broker.

We offer a competitive salary and benefit package including a registered pension plan.

Please apply in confidence by November 20, 2017 to Anne Taylor, Office/Finance Manager –

While we thank all applicants, only those selected for an interview will be contacted.

Personal Lines Insurance Broker – Full Time

The Personal Lines Insurance Broker provides efficient, professional, and courteous service to clients and produces new personal lines business.

Duties Include:

  • Service both prospective and existing clients by assessing the needs of the client and providing a customer driven, advisory approach on personal insurance matters. Based on the needs of the client offer the most appropriate coverage.
  • Maintain existing customer relationships through superior service during policy changes, renewal reviews and customer care calls.
  • Handle mail and company inquiries for all clients as needed.
  • Make changes to clients’ policies, explain coverages and remarket policies when in the customers’ best interest.
  • Issue binders, certificates, etc., for any client requests.
  • Facilitate and follow up on insurance claims acting as an advocate for the insured.
  • Maintain professional demeanour when handling complaints, problem solving and interpreting/resolving conflicts with clients and prospective clients.
  • Collection of all agency billed client accounts receivable.
  • Ensure adherence to RIBO licensing regulations, company underwriting guidelines and ISL policies and procedures.
  • Keep current on new/revised company guidelines and procedures in order to provide accurate information.

Education and Experience:

  • RIBO license, active and in good standing preferred.
  • High School Diploma.
  • Post Secondary Education preferred.
  • Industry designations such as CIP or CAIB would be an asset.
  • 2+ years personal lines experience preferred.
  • Technical expertise in Personal Auto, Home, Umbrella, and other personal lines specialty products.
  • Computer knowledge in MS Office products such as Word, Excel, Outlook.

Computer knowledge in SigXP, Company Portals, Compu-quote would be an asset.